SHIPPING
POLICY.

Order Processing

After receiving an order request, DOG LOVER POINT may verify the product availability, customer details, delivery location and other information required to process the order.

An order may be processed after the necessary details and any applicable payment arrangements have been confirmed.

Shipping Availability

Shipping and delivery availability may vary according to the customer's location, product type and available delivery partners.

Certain products or locations may be subject to additional delivery limitations.

Customers may contact us before ordering if they wish to confirm whether delivery is available to a particular location.

Shipping Charges

Shipping or delivery charges, where applicable, may depend on factors such as:

• Delivery location.
• Order size or weight.
• Product type.
• Delivery method or courier service.
• Other applicable logistics requirements.

Applicable delivery charges may be communicated during the order process or before the order is confirmed.

Estimated Delivery Time

Estimated delivery times may vary depending on the delivery address, product availability, dispatch location and courier or delivery service.

Any delivery timeframe communicated to a customer should be treated as an estimate unless expressly confirmed otherwise.

We will make reasonable efforts to facilitate timely delivery, but delays may occasionally occur.

Delivery Delays

Delivery may occasionally be delayed due to circumstances such as:

• Courier or logistics delays.
• Public holidays or high-volume periods.
• Weather or transportation disruption.
• Incorrect or incomplete delivery information.
• Local restrictions or service limitations.
• Events outside our reasonable control.

If you have concerns about a delayed order, please contact us with your order details.

Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

• Recipient's full name.
• Complete delivery address.
• Correct PIN code.
• Active contact number.
• Any useful delivery instructions where necessary.

Incorrect or incomplete information may result in a delay or unsuccessful delivery.

Changing the Delivery Address

If you need to change the delivery address after placing an order, please contact DOG LOVER POINT as soon as possible.

We will try to accommodate the request where possible, but an address change may not be possible after the order has been processed, dispatched or handed over to the delivery service.

Order Dispatch

Once an order has been prepared and dispatched, it may be handed over to an appropriate courier, logistics provider or local delivery service.

Where tracking or delivery information is available, it may be communicated to the customer through the available contact method.

Receiving Your Order

Customers should inspect the delivered package as soon as reasonably possible after receiving it.

Please check that:

• The correct products have been delivered.
• The package is not visibly damaged.
• Products are in an acceptable condition.
• There are no obvious missing items.

Damaged Packages

If your order arrives with visible damage, please photograph the package and products before discarding any packaging.

Contact DOG LOVER POINT promptly with the relevant order details and clear photographs so the issue can be reviewed.

Please retain the product and packaging until we have advised you regarding the next steps where reasonably necessary.

Incorrect or Missing Products

If an item is missing from your order or you receive a product different from the product ordered, please contact us promptly.

We may request photographs of the products, packaging and order details to help us verify and resolve the issue.

Failed Delivery

A delivery may be unsuccessful if the recipient is unavailable, the address is incomplete or incorrect, the delivery location cannot be accessed, or the courier is unable to contact the recipient.

If a package is returned because delivery could not be completed, please contact us to discuss available options.

Additional delivery charges may apply where a new delivery is requested due to incorrect customer-provided information or repeated unsuccessful delivery attempts, subject to applicable law.

Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

We may be able to cancel the order if it has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may not always be possible and the applicable Return Policy may apply.

Returns After Delivery

Requests relating to damaged, defective, incorrect or otherwise eligible products after delivery are handled according to our Return Policy and applicable consumer rights.

Please contact us before sending any product back so that the appropriate return procedure can be confirmed.

Events Outside Our Control

Delivery and fulfilment may occasionally be affected by events outside our reasonable control, including severe weather, transportation disruption, strikes, courier interruptions, natural events, government restrictions or other exceptional circumstances.

Where such circumstances occur, delivery may take longer than originally estimated.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or reduce any consumer right or remedy that cannot lawfully be excluded or limited under applicable law.

Changes to This Policy

DOG LOVER POINT may update this Shipping Policy from time to time to reflect changes in delivery services, logistics arrangements, business practices or applicable requirements.

The latest version may be published on this page.