RETURN
POLICY.

Return Eligibility

A return or replacement request may be considered where an eligible product has an issue such as:

• The wrong product was supplied.
• The product arrived damaged.
• The product is defective when received.
• The product delivered materially differs from the confirmed order.
• Another issue exists for which a return, replacement or refund is required under applicable law.

Condition of Returned Products

Unless the product itself was supplied damaged, defective or incorrect, items submitted for return should generally be unused and kept in their original condition with the original packaging, labels and accessories where applicable.

Please avoid discarding the packaging until you have inspected the delivered product and confirmed that there is no issue with your order.

Pet Food & Consumable Products

For hygiene, safety and quality-control reasons, opened or used pet food, treats, supplements and other consumable products may not ordinarily be eligible for return simply because of a change of preference.

If a consumable product is received damaged, contaminated, incorrect, defective, expired or has another genuine quality issue, please contact us promptly so the matter can be reviewed.

Do not continue using a product if you believe it may be unsafe or defective.

Non-Returnable Items

Subject to applicable law, certain products may not ordinarily be accepted for return after opening or use because of hygiene, safety or product-integrity considerations.

Examples may include:

• Opened pet food, treats or consumables without a product-quality issue.
• Used grooming or hygiene products.
• Products damaged through misuse after delivery.
• Items missing important original components or packaging where this prevents reasonable resale or verification.
• Products specifically identified as non-returnable where permitted by applicable law.

This section does not limit any statutory rights that apply to defective, damaged, misdescribed or otherwise non-conforming goods.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us promptly after discovering the issue.

To help us review the request efficiently, we may ask you to provide:

• Your name and contact number.
• Order or purchase details.
• Clear photographs or video showing the issue.
• Photographs of the outer and inner packaging.
• Batch, expiry or product information where relevant.

Incorrect Product Received

If the product you receive is different from the product confirmed in your order, please contact us before using or opening the item where reasonably possible.

Once the issue is verified, an appropriate solution may include replacement, return or another remedy depending on the circumstances and applicable law.

Return Request Process

To request assistance with a return, replacement or damaged product, contact DOG LOVER POINT using the contact details provided below.

Please provide sufficient information for us to identify the purchase and understand the issue.

We may provide instructions regarding the next steps after reviewing your request. Please do not send a product back without first confirming the return procedure with us.

Inspection & Approval

A return or replacement request may be reviewed before it is approved. This may include reviewing photographs, order details, packaging, product condition or the returned item itself.

Approval will depend on the nature of the issue, the condition of the product and applicable legal requirements.

Replacement

Where a replacement is appropriate and the replacement product is available, we may arrange a replacement after the request has been reviewed and approved.

If the same product is unavailable, we may discuss another appropriate resolution with you, subject to applicable consumer rights.

Refunds

Where a refund is applicable and approved, it will be processed using an appropriate available method.

The time required for the amount to appear may depend on the payment method, bank or payment service involved.

Any refund entitlement required by applicable consumer law will remain unaffected by this policy.

Return Shipping

Return collection or shipping arrangements may vary depending on the reason for the return, customer location, product type and delivery method.

Where the return results from an incorrect, damaged or defective product supplied by us, applicable return arrangements will be communicated after the issue is reviewed.

Please contact us before arranging independent return shipping.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not always be possible once an order has been processed, dispatched or handed over for delivery.

Where cancellation is available, any applicable refund or adjustment will be communicated to you.

Customer Responsibility

Before purchasing pet food, grooming products or other pet-care products, customers should review the product description, size, ingredients, age recommendations, instructions and warnings where relevant.

If your pet has allergies, medical conditions or special dietary requirements, appropriate professional veterinary advice should be obtained before selecting or using a product.

Consumer Rights

Nothing in this Return Policy is intended to exclude, restrict or reduce any consumer right or remedy that cannot lawfully be excluded or limited under applicable law.

Where applicable law provides a customer with greater rights than those described in this policy, the applicable legal rights will prevail.

Changes to This Policy

DOG LOVER POINT may update this Return Policy from time to time to reflect changes in our products, services, fulfilment processes or applicable requirements.

The updated version may be published on this page.