TERMS &
CONDITIONS.

Use of This Website

You may use this website for lawful personal purposes, including viewing our products, accessing our catalogue, making enquiries and contacting DOG LOVER POINT.

You agree not to use the website in any manner that could damage, disable, interfere with or compromise the website, its security or its normal operation.

Products & Availability

Products displayed on the website or catalogue are subject to availability. Availability may change without prior notice.

We may add, modify, discontinue or replace products depending on stock availability, manufacturer changes and other business requirements.

Product Information

We make reasonable efforts to provide useful and accurate product descriptions, images and related information. However, product packaging, colour, design, quantity, specifications and other details may vary from images or descriptions displayed online.

Manufacturer information and the actual product packaging should be reviewed before use.

Prices & Payments

Product prices may change from time to time without prior notice. Applicable pricing will generally be communicated or displayed when an order is placed or confirmed.

Where a price or product information error is identified, we may correct the error and communicate the appropriate information before completing the affected transaction, where applicable.

Orders

Submitting an enquiry, catalogue selection or order request does not necessarily mean that an order has been finally accepted.

Orders may be subject to product availability, confirmation of order details, payment arrangements and delivery availability.

We may contact you if additional information or clarification is required to process your order.

Delivery & Shipping

Delivery availability, charges and estimated delivery times may depend on the customer's location, products ordered and the delivery service used.

Any estimated delivery time is an estimate and may be affected by circumstances outside our reasonable control.

Additional details regarding delivery may be provided in our Shipping Policy or communicated during order processing.

Returns, Replacements & Refunds

Requests relating to returns, replacements, damaged items, incorrect products or refunds are handled in accordance with our applicable Return Policy.

Customers should inspect delivered products promptly and contact us within the applicable period if there is an issue with an order.

Pet Health & Product Suitability

Information relating to pet food, nutrition, grooming, hygiene or general pet care is provided for general informational purposes and is not a substitute for professional veterinary advice.

Pet owners should check ingredients, instructions, warnings, age recommendations and other manufacturer information before using a product.

If your pet has allergies, medical conditions, dietary restrictions or other health concerns, consult a qualified veterinarian before selecting or using a product.

Third-Party Services

Our website may provide access to third-party services, including catalogue platforms, WhatsApp, social media services, payment services or other external websites.

Third-party websites and services operate under their own terms, policies and privacy practices. We recommend reviewing those terms before using an external service.

Intellectual Property

Unless otherwise stated, website design, original text, graphics and other original content belonging to DOG LOVER POINT may not be copied, reproduced or commercially reused without appropriate permission.

Third-party product names, trademarks, brand names, product images and logos remain the property of their respective owners where applicable.

Website Information & Availability

We aim to maintain useful and accurate website information, but we cannot guarantee that the website will always be uninterrupted, error-free or continuously available.

Website access may occasionally be affected by maintenance, hosting issues, technical problems or circumstances outside our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, DOG LOVER POINT will not be responsible for indirect or consequential loss arising solely from the use of, or inability to use, this website.

Nothing in these Terms is intended to exclude, restrict or modify any right, remedy, guarantee or liability that cannot lawfully be excluded or limited.

Privacy

Information provided through the website or through your communications with us may be handled in accordance with our Privacy Policy.

Please review the Privacy Policy for further information about how personal information may be collected and used.

Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable requirements.

Updated Terms may be published on this page. Continued use of the website after an update will be subject to the version then published, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute relating to these Terms or the use of this website will be subject to applicable law and the jurisdiction of the competent courts, subject to any mandatory consumer rights or jurisdictional requirements that apply.